Performance Guarantee

Service You Can Rely On

Beyer Imaging is committed to providing you with the highest quality office equipment machines, printers, fax, wide format printers and managed print services solutions with incredible service and support. With our trusted office equipment and technology solutions, Beyer Imaging is confident our award-winning products will meet your high standards and unique requirements. We stand behind all our products and value them with a Performance Guarantee targeted at complete customer satisfaction.

Our equipment solutions, including copiers, printers, and multifunction copiers/printers, are backed by a Beyer Imaging Performance Maintenance Agreement that guarantees:

Fast Response Time

We guarantee your business fast service response with an average response time of 4 hours from the time a call is placed. We provide software tools to allow for proactive maintenance dispatching and supplies re-ordering to streamline your fleet management.

Minimal Downtime

Beyer Imaging certifies that if your equipment is under a full service maintenance contract and we are unable to repair a machine at your location, we will provide a loaner of a like model while in-house repairs are made. If your equipment or its accessories do not operate within the manufacturer’s specifications, and if the equipment cannot be repaired to perform within specifications, Beyer Imaging will replace the equipment or accessory with an identical model or one with comparable features.

Preventative Maintenance

During each service repair call, your Beyer Imaging technician will evaluate the current usage of each unit and proactively perform preventative maintenance as needed. By including preventative maintenance within our service program, Beyer Imaging ensures ongoing reliability of your equipment.

Supplies Included with Service

We include in our maintenance programs all service, parts, drums, travel, boards, and toner for the term of contract. All but paper and staples are included to keep your machine running wonderfully.

Choose Beyer Imaging to be your Maintenance Provider for optimal savings and performance.