When starting this company, my plan was to provide great service while offering very nice office equipment at unbeatable prices. As the days of management went by, I often wondered if the original intention was still at aim. So that is why we provide cost assessments to not only see what other companies are charging (or overcharging), but we also look at the happiness of the relationship with that customer and their current provider. We call this an ongoing focus group which provides feedback on what to do to make things right, and what to avoid. After countless visits and dialogues, it is safe to say the plan from the beginning is coming to fruition today and will continue to meet those expectations in the future.
Our plan is simple – provide the best service to create the happiest of partner relationships with our customers while offering the best routes to discounted pricing. This saves our customers money, time, and affords them a smooth working print and scan environment.
If you would like to take part in our focus group, and find a better route to a wonderful relationship with your office equipment vendor, contact us today and we’ll provide a Free Savings Assessment to get it started.
We are proud to announce Beyer Imaging’s new Service Manager, Wesley Farrer! With his vision for serving our clients, honorable personal values, and gifts of management and leadership, Wesley is a very special part of our team.
Exceeding Industry Standards
Wesley carries a contagious “can do it” attitude, driving an emphasis on not just settling for industry average, but exceeding standards and achieving world class results.
Wesley’s goals for process improvement include:
- Faster service response time
- Resolving customer issues on the first visit
- Dependable equipment beyond the life of the service contract
Complete Customer Satisfaction
With his extensive background in customer service, passion for problem-solving, and genuine willingness to go above and beyond customer expectations, we are confident Wesley will provide optimal service to our clients. “I enjoy the daily interaction with clients and knowing that my efforts have a direct effect on customer satisfaction,” he says. “The technical and mechanical challenges of the work also motivate me.”
Here to Help
Highly motivated and enthusiastic, Wesley is happy to serve you along with his co-workers at Beyer Imaging. For pleasant, productive service, please don’t hesitate to contact us. We appreciate your business and look forward to serving you now and in the future!